Office Policies & Client Consent

1. Cancellation & Rescheduling – 12‑Week Program

• The 12-week coaching package is designed for weekly sessions. All 12 sessions must be completed within 14 weeks of the start date.
• If you need to reschedule, please provide at least 48 hours’ notice. I will do my best to offer another time that week, if available.
• Sessions canceled with less than 48 hours’ notice, or missed entirely, will be considered used and cannot be rescheduled or refunded.
• In cases of severe illness or true emergency, I may waive this policy at my discretion.
• If I take planned time off (up to 4 weeks during your program), your completion window will be extended so that you can receive all sessions as contracted.

2. Cancellation & Rescheduling – Single Sessions

• Single sessions must be scheduled and completed within 30 days of the purchase date.
• Please provide at least 48 hours’ notice for cancellations. With less than 48 hours’ notice or a no-show, the session is considered used and is not refundable.
• If you are running late, please notify me. If I do not hear from you, I will wait up to 15 minutes before considering the session missed.

3. Payment & Insurance Policy

• All coaching is private pay; I do not participate with insurance plans.
• Payment is due at the time of scheduling and can be made through my website.
• Since coaching is not a form of medical care, I do not provide diagnostic codes, procedure codes, superbills, or insurance claim forms. Any attempt to seek reimbursement from insurance is your full responsibility.

4. Confidentiality

• Your privacy is essential in our work together. Session content, personal information, and contact details will not be shared without your permission, except as described here or in my Coaching Services Disclaimer.
• Although I am not bound by HIPAA in this coaching role, I commit to high standards of confidentiality and respect.
• There are legal and ethical exceptions to confidentiality. I may be legally or ethically obligated to disclose information if:
  • You share intent to harm yourself or others.
  • There is suspected abuse or neglect of a child, elder, or dependent adult.
  • Disclosure is required by law, court order, or subpoena.
• Occasionally, broad themes (without identifying details) from coaching may be shared in professional supervision or training to support my growth as a practitioner.

5. Communication Between Sessions

• You may contact me by email between sessions.
• I typically respond within 48 hours, Monday through Friday, and often sooner when possible.
• Coaching is not a substitute for emergency or crisis support. If you are in immediate distress, please call 911 (or your local emergency number) or seek help from a qualified professional or crisis service in your area.

6. Your Responsibilities as a Client

To make the most of coaching, you agree to:

• Attend scheduled sessions prepared and engaged.
• Communicate openly and honestly.
• Apply insights or practices between sessions to the extent that feels safe and appropriate for you.
• Take full responsibility for your choices and outcomes.
• Respect scheduling, cancellation, and communication policies.
• Seek medical, mental health, legal, or financial support when needed. Coaching is not a substitute for these services.

7. Online Sessions

• All sessions are conducted via Zoom. A link will be provided before each session.
• You are responsible for a reliable internet connection, a working camera and microphone, and a private setting where you feel comfortable speaking.
• I will do my best to accommodate technical difficulties, but I am not responsible for issues on your side. If technical problems on my side disrupt a significant portion of the session, we will reschedule or extend the time when possible.
• Sessions may not be recorded without mutual agreement. I do not record without your explicit prior consent.